COVID-19 TOUR UPDATE
COVID-19
Coronavirus has been a rapidly changing situation and we continue to monitor the current situation and local government regulations to keep all our guests safe. If you have any questions in relation to our current COVID19 policies or cancellation policies, please don't hesitate to get in contact with us.
UPDATE : As of 2023, wearing of masks inside the vehicle no longer mandatory
More Flexible Booking Conditions
Because of the uncertainty surrounding international travel departures now and into the future, we have
changed our Cancellation Policy to allow for more flexibility. We now offer a free 14 Day Cancellation Policy and only a 25% Deposit required to secure a tour date. Full refunds will also be given to any tour cancelled due to the recurrence of any COVID-19 restrictions.
Stringent Cleaning
We have increased the frequency of disinfecting surfaces and high traffic areas between each tour, and hand sanitizer will be available to all of our guests.
Socially Distancing
Where possible, we will encourage guests to socially distance as much is physically possible during the tour or in busy public settings. Currently there is no longer a mandatory requirement to wear a mask.
Mobile QR code Check-In
We have currently suspended the need for electronic record keeping using the official Victorian Government Mobile QR Code Service to help with contact tracing efforts, in line with recent government relaxing of the rules.
Staff Wellness Checks
We ensure all our guides are healthy and symptom-free for their upcoming tour and are requested to self test if they develop any COVID like symptoms. Likewise, If you or anyone in your group is experiencing symptoms, we recommend you contact us as early as you can.
Mask Are Coming Off!
As of 2023, the wearing of masks inside our vehicles is longer mandatory. Our guides will still carry spare masks, just incase you would still prefer to wear one.
Private Tour Vrs Group Tour?
While a group tour can bring about many benefits (such as cost reduction), COVID-19 has encouraged many to travel within “social bubbles,” small groups of families or friends, rather than with total strangers, to reduce the risk of contracting COVID-19.
