COVID-19 TOUR UPDATE
Coronavirus has been a rapidly changing situation and we continue to monitor the current situation and local government regulations to keep all our guests safe. If you have any questions in relation to our current COVID19 policies or cancellation policies, please don't hesitate to get in contact with us.
What Are We Doing To Protect You?
The health and welfare of our guests and staff are our top priority. To assist this, we have introduced the following requirements for our tours - Stringent cleaning, Social distancing, Wellness checks and QR coding. Posh Penguins have a policy of mandatory double vaccination for all it's Tour Guides to further protect the public.
We have increased the frequency of disinfecting surfaces and high traffic areas between each tour, and hand sanitizer will be available to all of our guests.
Where possible, we will encourage guests to socially distance as much is physically possible during the tour. We also ensure that all staff members will be wearing the necessary PPE based on the health advice.
Mobile QR code Check-In
We will be undertaking electronic record keeping using the official Victorian Government Mobile QR Code Service to help with contact tracing efforts. Technophobe? No problem. We have a Pen & Paper register as well!
Staff Wellness Checks
All our guides receive daily wellness checks to ensure they are healthy and symptom-free for their upcoming tour. Likewise, If you or anyone in your group is experiencing symptoms, we will work directly with you to reschedule your tour.
A We continue to follow the local government guidelines in regards to the wearing of masks. Our guides carry spare masks incase you forget your own mask (or lose it during the tour).
Private Tour Vrs Group Tour?
While a group tour can bring about many benefits (such as cost reduction), COVID-19 has encouraged many to travel within “social bubbles,” small groups of families or friends, rather than with total strangers, to reduce the risk of contracting COVID-19.
More Flexible Booking Conditions
Because of the uncertainty surrounding international travel departures now and into the future, we have
changed our Cancellation Policy to allow for more flexibility. We now offer a free 14 Day Cancellation Policy and only a 25% Deposit required to secure a tour date. Full refunds will also be given to any tour cancelled due to the recurrence of any COVID-19 restrictions.