top of page
Image by NeONBRAND

Contact Us / FAQ

Want to book or just have a qeneral equiry?
Please fill out the below form and we will reply back you within 24 hours.
Personal Details
Tour Details

If you have a broader date range in mind, please leave these details below, so we can better serve you.

Thanks for submitting!

The details (including contact information) you submit in our enquiry form are kept confidential and only used to contact you for quotation purposes. Your personal details are not stored in any database or used for any further marketing purposes.

  • How has COVID19 affected your tours?
    We have only paused our tours during the lockdown periods that have been annocunced by the Australian Government. Our calendar is live, so if there is availability to book, it means our tours are running that day. We have undertaken various steps to keep our guests safe whilst on tour. Please refer to our COVID19 guide for more details.
  • Which tour should I choose?
    We have many different tour options to suit your preferred time duration, budget and interests. Please refer to our Tour page to read more about our tours. If you are still unsure, please don’t hesitate to get in contact with us either via phone or email, so we might be able to recommend the most suitable for you.
  • How much do I need to pay to lock in my preferred dates?
    You have two different options to choose from. You may pay for the entire tour upfront (100%) or you may prefer to just pay a 25% Deposit and the remaining 75% will be charged on the day of the tour.
  • Are you tour departure times flexible?
    In short, No. We have set out our departure time and arrival time round the flow of not only the local Melbourne commuter traffic, but also the tourist traffic flow as well, to try and ensure we arrive at these areas when the least number of tourists will be there. However, our multi-day (overnight) tours have some greater degree of flexibility, so please discuss any requests before making a booking.
  • What is your maximum group size?
    We cap the group size at 5 to provide a much more personal level of service. The minimum group size is 1, so there is no problem if you wish to travel as a solo guest.
  • What is the minimum age for tour participants?
    The minimum age for a guest is 8 years of age. This helps us reduce our overall insurance premium cost and therefore ensure our prices remain more competitively priced in the private tour marketplace.
  • What is included in the tours?
    Each tour inclusions are slightly different. However, you can expect all the attractions we visit (such at The Penguin Parade or Wildlife Park) to have the entrance already paid for, and is covered in your overall tour cost. You will also have included exclusive use of the vehicle and the undivided attention of your expert guide. Check out our Included Tour Options page to find out more.
  • What is NOT included in the price?
    Food and beverages are NOT included on our tours. However complimentary bottled water and a fruit basket is available. For our overnight tours please note that accommodation is also NOT included. Each invdividual tour will detail the inclusions and exclusions before you book.
  • Can I contact the guide the day before the tour?
    Yes. The lead passenger will receive an SMS at least 24 hours prior to the tour date from your chosen tour guide, Incase you have any last minute questions. The guide will re-confirm the pick up time and location, as well as give you some handy last minute information such as the expected weather conditions for your tour.
  • How flexible is your tour? Can I make changes to your proposed tour itinerary.
    Please get in touch prior to booking to discuss any changes you would like to make. As the tour is completely private, the tour can be customised to your liking and go at your own preferred level of pace, but all changes need to be agreed by both parties before a booking is made.
  • Why do the tours to Phillip Island finish so late in the summer months?
    During the summer months, when the sunset time is later, the Penguins arrive back on Phillip Island later (when it is safer). This means during some summer months, the tour finish time might not be until midnight on some occasions.
  • How long is the journey time to Phillip Island?
    You can expect a journey time of approximately 90 minutes each way. If you are choosing a multi-day day tour to include The Great Ocean Road, you can expect additional traveling time.
  • Does the tour still depart if it’s raining or if bad weather is forecast?
    Yes. Just like the little fairy Penguins, we still plan to arrive on Phillip Island come rail, hail or shine. We will only cancel the weather for dangerous weather conditions (such as bush fires).
  • Should I upgrade my ticket to the Penguin Parade?
    The short answer is yes - if your budget allows for it. It will offer a better experience than the General Viewing ticket option. We sell the upgrades at the same cost as the Penguin Parade Centre sell to the general public, and the money raised from upgrades go back into the island’s conservation efforts. Please note that upgrades can sell out, so don’t leave it until the last minute! Please check out our Penguin Parade Upgrade Options for more info! We personally recommend you choose the 'Underground Viewing' option.
  • Do you offer gift vouchers?
    Yes. We have a range of different gift voucher denominations. Please contact us so we can provide you with this booking option. The same cancellation rules apply as our standard bookings. Our gift vouchers do not have an expiry date.
  • Are you able to place a temporary hold on a date whilst I discuss with my friends/family?
    Sure thing! We can hold a travel date for up to 48 hours whilst you discuss your options with your travel group before making the booking. We want to make sure you pick the tour that is right for you, on the date that you want and not feel rushed. Please note that we only offer this option if the travel date is at least 28 days or more away.
  • I am nervous about choosing a tour company that I have never heard of. How can you re-assure me?
    That is understandable. We are a small family run company and not a large brand name. But this means we try even harder to give you the best tour possible! We are local experts, not a company who covers dozens of different broad areas. We encourage you to look at our past testimonials on Trip Advisor and our daily updates on Instagram to get a feel for who we are. We also only charge the final balance of the day of your tour, meaning you only have to commit to 25% as a down payment prior to the tour date.
  • Do you cater for guests with specific mobility needs?
    Unfortunately we are only a small family run company so we don’t have the capacity to offer any wheelchair accessible vehicles. We apologise for this inconvenience. However, we can recommend other tour providers who can offer this service.
bottom of page